Shopping & Delivery Commitment Thank you for shopping with Marius Katinas. We are committed to delivering your clothing products accurately, neatly packaged, and within a reasonable timeframe. Our team carefully inspects each garment before packing to make sure items leave our location in great shape.
Order Processing Time All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. If we experience a high volume of orders, processing times may be extended. Customers will be notified if there are any significant delays via our support email.
Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times: Standard Shipping: 15 business days. Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays. We do not guarantee exact arrival dates as these factors are outside our control.
Shipment Confirmation and Order Tracking Once your order has shipped, you will receive a shipment confirmation email that includes your tracking information. Tracking details typically become available within 24-48 hours after shipment. If the tracking link shows no updates after this period, feel free to reach our support team for follow-up help.
Incorrect Address Disclaimer Please ensure that your shipping address is accurate and complete at checkout. Marius Katinas is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to address errors, reshipping fees may apply for a new delivery attempt.
Lost or Damaged Packages Lost Packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date. Damaged Items: If your clothing arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items and packaging. We will assess your case and arrange a suitable solution quickly.
Apparel Care and Usage Notice Clothing items should be worn, washed, and cared for according to the care instructions provided with each product. Marius Katinas is not responsible for damage caused by improper washing, drying, alteration, or misuse of the products. We recommend following the labelled guidance to extend the lifespan of your garments.
International Shipping, Customs Notice & Contact Information For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. If you have any questions regarding this Shipping Policy, please contact us: Trade Name: Marius Katinas Email: contact@mariuskatinas.shop Business address: Kamelenspoor, 3605 EK Maarssen, Netherlands Phone Number: +31 6 13297752
